Hello and Welcome to ValueMarine.com!
Our goal at ValueMarine.com is to offer reliable, top quality marine products at LOW PRICES. Along with offering a huge selection of boating gear, our knowledgeable team of Captains and experienced boaters are genuinely committed to serving all of your boating needs.
SHIPPING charges are added to your order during the checkout process.
RETURN POLICY
RETURN POLICY: We want you to be a satisfied customer, and we need your help to maintain our low prices. Unopened products in the original packaging may be returned within 15 days for a full exchange or refund of merchandise price.
Electronics, software, and electronic charts in their original, unopened packaging, and ready-to-be-sold condition can be returned within 10 days from receipt for a full refund of merchandise price.
A fee of 20% of the price of the product will be charged for inspection, repackaging, and restocking for unused items not returned in their original condition within the 15 days.
Unfortunately, we can not accept returns older than 15 days. Please note that some items are not returnable: inflatable boats, outboard motors, life rafts, kayaks, trailers, cut goods, clearance items, close outs, discontinued and specially ordered items.
If any of these items are found to be damaged or defective, you must notify us within 5 days from receipt for replacement.
· If you do need to return an item to us, please email our Sales Department at Sales@valuemarine.com for a RETURN MERCHANDISE AUTHORIZATION (RMA) number and a return address. PACKAGES WITHOUT AN RMA NUMBER ON THE EXTERIOR OF THE PACKAGE WILL NOT BE ACCEPTED.
· Repack the product in the original packaging and place inside a box suitable for shipping with all the original enclosures, parts, and accessories.
WARRANTY INFORMATION
WARRANTY INFORMATION: The items we sell are generally covered by a manufacturer’s warranty.
In many cases, the manufacturer requires that you send the item to them directly for further action. Some manufacturers reserve the right to repair or replace at their discretion.
We can provide you with the contact information. Please email our sales department at Sales@valuemarine.com.
DAMAGED GOODS
DAMAGED OR MISSING GOODS SHIPPED BY COMMON CARRIER: We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery.
If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact ValueMarine.com Sales Department immediately. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 10 days of receipt of delivery.
DAMAGED GOODS SHIPPED BY TRUCK: All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product.
Do not discard the packaging. If damage is found with the driver present, do not accept shipment and contact ValueMarine.com Sales Department immediately at 732-804-5533.
DISCLAIMER
MISTAKES DO HAPPEN: Typographical, photographic, pricing, and editing errors in our catalog, flyers, advertising, and website are unintentional and we reserve the right to correct them.
PRIVACY POLICY
ValueMarine.com utilizes some of the most advanced technology for Internet security available today. We are hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the way your information is collected and used. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. Should you have other questions or concerns about these privacy policies, please contact us at Sales@valuemarine.com.
We appreciate your business! Thank you.
